Privacy Policy
This Privacy Policy is effective as of September 14, 2022.
Convertify Apps (hereinafter "we", "us" or "Convertify") is an Idaho corporation which provides various Shopify Apps to users of Shopify.com through a Software as a Service (SaaS) model.
We at Convertify have created a Privacy Policy to help you understand what data we collect, what we use it for, and how you can exercise your rights.
The privacy and security of our customers, clients and visitors is of paramount importance to us. We are committed to protecting the data you share with us. This Privacy Policy explains how we process information that can be used to directly or indirectly identify an individual ("Personal Data") collected through use of our website and Customers' websites or provided by Shopify.
For the purposes of this policy, we define the term "Customer" as a person who has concluded the installation of any of Convertify's Shopify apps through Shopify.com. We define the term "Customer's Client" as any individual who interacts directly with Customer without interacting directly with us. We define the term "Visitor" as an individual who visits our website (https://convertifyapps.com) and fills out our contact form.
We adhere to the following principles in order to protect your privacy:
● Principle of purposefulness - We process personal data fairly and in a transparent manner only for the achievement of determined and lawful objectives, and they shall not be processed in a manner not conforming to the objectives of data processing;
● Principle of minimalism - We collect personal data only to the extent necessary for the achievement of determined purposes and do not keep personal data if it is no longer needed;
● Principle of restricted use - We use personal data for other purposes only with the consent of the data subject or with the permission of a competent authority;
● Principle of data quality - To the extent possible, personal data shall be up-to-date, complete and necessary for the achievement of the purpose of data processing;
● Principle of security - Security measures shall be applied in order to protect personal data from unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical and organizational measures;
● Principle of individual participation - The persons shall be notified of data collected concerning him or her, the persons shall be granted access to the data concerning him or her, and the persons have the right to demand the correction of inaccurate or misleading data.
1. Data We Collect
1.1. Websites Visitors
1.1.1. We may collect, record and analyze information of Visitors of our website. Cookies and widget are used by us and our partners (such as Shopify). We also use Google Analytics and Facebook Pixel for the purpose of analytics. Information collected by this way is stored no longer that 1 year.
1.1.2. We collect data through visits to the website including count of Visitors and visits, length of time spent on the website, pages clicked on or from where Visitors have come.
1.1.3. Visitors can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.
1.1.4. We collect a name and e-mail address only when a Visitor wants to contact us and fills out our contact form.
1.1.5. We use the collected data only to communicate with Visitors. If You do not want us to collect your data, please do not use our contact form and do not give your consent for it.
1.1.6. While processing Personal Data of our Visitors, we rely on your consent to the processing of your Personal Data for the purpose to communicate with you. When we share such information with our contractors in order to provide a requested answer or solution promptly and correctly, we also rely on your consent. We use such data in ways you would reasonably expect and which have a minimal privacy impact. You can withdraw your consents at any time by sending us an email with your withdrawal and your Personal Data will be deleted in 72 hours.
1.1.7. Please be aware while visiting our site. Visitors can follow links to other sites that are beyond of our sphere of influence. We are not responsible for the content or privacy policies of these other sites.
1.2. Customers
1.2.1. In order to provide services to our Customers we collect its personally identifiable information.
1.2.2. After conclusion of the installation of any Convertify app at the Shopify App store, Shopify provides us with the information such as your name, company name, email address, address and other relevant data. This information is used by us to identify the Customers and provide them with services, mailings, notification, support and marketing actions, and to meet other contractual obligations.
1.2.3. If you no longer wish to receive promotional emails, you may opt out of them by replying to one of such emails or send us an email with a request.
1.2.4. We are processing your Personal Data in order to fulfill contracts we might have with you for purposes to provide our services to you (including support, communication, marketing, etc.). When we share such information with our contractors in order to provide high quality support services in emergency cases, we rely on your consent and your request to do so. Processing of Personal Data for marketing purpose is also relied on a consent obtained from you. We use such data in ways you would reasonably expect and which have a minimal privacy impact.
1.2.5. You can withdraw your consents at any time by sending the email with your withdrawal, and your Personal Data will be deleted within 48 hours.
1.3 Customer’s Clients
1.3.1. Customers may collect, store and process Personal Data of their own Clients via Convertify apps on their websites. We have no direct relationship to the individuals whose Personal Data is processed in this case. Each Customer is responsible for providing a notice to its Clients and third persons concerning the purpose for which Customer collects their Personal Data and how this Personal Data is processed.
1.3.2. We may be a processor with respect to such Personal Data and act on behalf of Customer only in a case when Customer uses one of the following Convertify apps: [NONE as of September 14, 2022].
1.3.3. While processing Personal Data of our Customer’s Clients, we rely on our contract between us and our Client to the processing of Personal Data for purposes to provide our services to our Customer. We act for the benefit of our Customer as this processing is necessary for proper functioning of our App integrated in our Customer’s websites.
1.3.4. When we share such information with our contractors in order to provide high quality support services in emergency cases, we rely on Customer’s consent and Customer’s request to do so.
2. Сompliance with General Data Protection Regulation (GDPR)
2.1. For Visitors, Customers and Customer’s Clients located in the European Economic Area (EEA), privacy rights are granted and all processing of Personal Data is performed in accordance with regulations and rules following the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR).
2.2. We process Personal Data both as a Processor and as a Controller, as defined in the GDPR: a) Convertify, with whom you as a Customer has entered into an agreement when installing the App, will be the Controller for Customer data as outlined above in “Customer” section. b) Also Convertify will be the Controller for Visitor data, as outlined above in “Visitor” section.
2.3. For Customer’s Client data, as outlined in the "Customer’s Client" section, the Customer will be the Controller in accordance with Directive and GDPR, and Convertify will be the Processor.
3. Data access, data correction, data deletion, data portability and withdrawal of the consent
3.1. Visitors and Customers can review, correct, update, delete or transfer their personally identifiable information. For that, contact us directly at support@convertifyapps.com. We will acknowledge your request within seventy-two (72) hours and handle it promptly and as required by law.
3.2. You can withdraw your consents at any time by replying to the email with your withdrawal, and your Personal Data will be deleted in 48 hours.
4. Data Retention
4.1. We will retain Personal Data for as long as you, as Customer, use our Apps or as you, as Visitor, are continue to communicate with our support team. Your information will be deleted if you did not communicate with the support team for more than 12 months.
4.2. Personal Data of Customer’s Clients will be deleted as soon as Customer stops using our App. Any data collected for the purpose of analytics will be deleted in 12 months after being collected.
5. Information Security
5.1. We take great care to ensure the security of personal data. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain technical, physical, and administrative security measures to provide reasonable protection for your Personal Data. When we or our contractors process Your information, we also make sure that your information is protected from unauthorized access, loss, manipulation, falsification, destruction or unauthorized disclosure. This is done through appropriate administrative, technical and physical measures.
5.2. There is no 100% secure method of transmission over the Internet or method of electronic storage. Therefore, we cannot guarantee its absolute security.
5.3. We never process any kind of sensitive data and criminal offense data not as a Controller nor as a Processor. Also, we never undertake profiling of personal data.
6. Contractors
6.1. We work with third-party service providers who provide website, application development, hosting, maintenance, and other services for us. They may be located outside of the United States of America. These contractors may have access to, or process Personal Data on behalf of us as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions.
6.2. All data transfers are performed in accordance with the highest security regulations.
6.3. All data processed by us is stored exclusively in secure hosting facilities provided by Linode (https://www.linode.com). Linode's infrastructure is secured through a defense-in-depth layered approach.
6.4. We use Dropbox (https://www.dropbox.com/) provided by Dropbox, Inc to keep back-ups of our data bases with Personal Data.
6.5. We use Trello (https://trello.com/) provided by Trello, Inc. and Skype (https://skype.com) to organize work inside our company, including with Personal Data.
7. Application of this Privacy Policy
7.1. This Privacy Policy is applicable to our website and our Apps. Our website contains links to other websites. Once redirected to another website, this Policy is no longer applicable. This version of the Privacy Policy is effective as of September 2022.
8. Acceptance of these Conditions
8.1. It is assumed that all Visitors and Customers have carefully read this Privacy Policy and agree to its content. If one does not agree with this Privacy Policy, they should refrain from using our website and Apps.
9. Changes and Updates to Our Privacy Policy
9.1. All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email prior to the changes become effective and update the 'effective date' at the top of this page.
10. Contact us
10.1. If you have any questions, the practices of this Site, or your dealings with this website, please contact us at support@convertifyapps.com.
Convertify Apps
5199 Tildy Ln, Ammon, ID 83401 USA